Refund policy
Refund & Returns Policy
Last updated: October 11, 2026
We want your posture corrector to arrive in good condition. Under our standard replacement policy, we only offer replacements for products that arrive damaged, provided you contact us within 30 days of delivery.
This policy does not limit any rights you have under applicable consumer protection laws.
1. Damaged Products
If your posture corrector arrives damaged, please email storeluvinto@gmail.com within 30 days of delivery.
Once we review and approve your damage claim, we will arrange a replacement at no additional cost.
Our standard replacement policy does not cover damage caused by misuse, accidental damage after delivery, alterations, or normal wear and tear.
2. Change of Mind & Unwanted Items
We do not offer voluntary returns, refunds, or exchanges for change of mind, size or fit preferences, or simply deciding that you no longer want the product.
This does not affect any cancellation, return, or refund rights you may have under applicable consumer protection laws.
3. Reporting Damage
Please contact:
Include:
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Your order number
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The email address used to place the order
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A description of the damage
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Clear photos or a short video showing the damaged area
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Photos of the packaging if it was also damaged
For a posture corrector, please show any damaged straps, stitching, fasteners, support components, or waist belt.
We may request reasonable evidence before approving a replacement.
4. Time to Contact Us
To qualify under our standard damaged-product replacement policy, you must contact us within 30 days of delivery.
This deadline does not limit or remove any mandatory consumer rights or legal guarantees that apply to your purchase.
5. Refunds
Our standard damaged-product policy provides a replacement rather than a refund.
If a refund is required by applicable law, it will normally be issued to the original payment method. The time it takes to appear in your account depends on your bank, card issuer, or payment provider.
6. Replacements
After your damage claim is approved, we will provide details about your replacement shipment and any required return.
If a replacement is unavailable, we will contact you to arrange an appropriate resolution, including a refund where required by applicable law.
7. Return Shipping
Please contact us before returning any product.
If we require the damaged posture corrector to be returned for an approved replacement, we will provide return instructions and cover the applicable return shipping costs.
We will also cover return shipping where required by applicable law.
8. Before Contacting Us
Please inspect your posture corrector and check that:
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The straps, stitching, fasteners, and support components are intact
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The waist belt and adjustment straps are fitted according to the included instructions
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Any suspected damage is clearly visible in your photos or video
If you find damage, contact us within 30 days of delivery.
9. Orders That Do Not Arrive
If your order does not arrive, please contact:
We will review the tracking information and investigate the shipment with the carrier.
Lost or undelivered orders are handled separately from our damaged-product replacement policy. We will arrange an appropriate resolution based on the circumstances and applicable law.
10. Consumer Rights
We sell to customers in different countries, and consumer protection laws vary by location.
Nothing in this policy limits, excludes, or replaces your rights under applicable consumer protection laws.
You may have mandatory rights relating to defective or incorrectly supplied products, cancellations, returns, refunds, warranties, or delivery. Where those rights provide greater protection than this policy, they continue to apply.
European Union 14-Day Cooling-Off Period
Where EU consumer law applies, eligible online purchases can generally be cancelled within 14 days of delivery without giving a reason, subject to applicable legal exceptions.
You may inspect the item as you would in a shop. Handling beyond what is necessary to establish its nature, characteristics, and functioning may result in a deduction for diminished value where permitted by law.
Please contact us to request a cancellation and receive return instructions. Keep your receipt or other proof of purchase.
11. Contact Us
For questions about damage claims, replacements, returns, or your order:
Email: storeluvinto@gmail.com